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I wanted to write & let you know how happy my sister Judi and I were in our dealings with Chris regarding advice for our 89 year old brother who has Dementia and Alzheimer’s. We found Chris efficient, knowledgeable and professional regarding the business side of the information we were seeking. His manner was warm, approachable, caring and sensitive to our predicament.
Financial information can be pretty boring for me, but Chris made everything very clear with guidance & recommendations. I enjoyed the fact that he responded to our sense of humour and has a delightful sense of humour himself. I was expecting dull and boring instead our exchange with Chris whilst professional was a pleasant experience.
I wanted to put pen to paper to let you know we would have no hesitation in recommending Chris & your firm to others seeking information in this area.
Dear Don and Danni
Thanks for all your help and advice regarding my dad’s finances and Centrelink. I found all my dealings with you both from start to finish highly professional yet warm, caring and patient. Dealing with aged care is extremely stressful and confusing and Affinity helped take some of the burden from my shoulders. There is a lot of opinion and advice offered from well-meaning friends and family, but it is reassuring to know you have the correct advice from professionals. Paying someone else to deal with Centrelink is absolutely worth the money and their mistakes you chased up and had amended probably paid for itself!
Dear Patrick and Danni
We truly do not have the words to thank you for all you have done. We could not have got by without you both and we are so grateful for all your assistance. To see mum settled into permanent residential care in a facility she loves means everything to us and we thank you from the bottom of our hearts.
It never occurred to me that, one day, I would be confronted with the terrifying prospect of moving my husband, Martin, into residential aged care. The decisions that I was being asked to make were so complex and confronting that I was both physically & emotionally at the end of my tether. Robert, I don’t know how we would have managed without your support. Your care, kindness, compassion and technical expertise produced a dream outcome way beyond anything we had hoped for. We owe you a debt of gratitude that is unlikely ever to be repaid.
Rob and Danni, I will certainly keep you updated of dad’s progress or otherwise, and have also happily recommended you to a few of my friends who have similar situations, so I hope some of these leads come through for you.
I have sincerely enjoyed working with you both over these last few months. You have made my situation so easy with the help & support you have provided to the family, so again thank you indeed for the time you have spent on dad’s affairs.
I received Mum’s bank statement for January 2018 with normal pension amounts being paid. Thank you for your excellent service and I will definitely recommend Affinity should I receive any enquiries from people in similar circumstances to Mum.
Planning the long-term care needs for an elderly person is a time of major emotional, logistical and financial decisions. Affinity offered me a calm, caring, gentle, expert and personal service, working through my options to produce the best result. Working with Kate felt like a team effort as I financed my mother’s future.
Thank you so very much Robert for all your efforts on our behalf. Everything you predicated and promised has come to pass and we couldn’t be more grateful. When I think how desperate we were to know how things were going to go forward only two months ago, it is even more surprising to stand where we stand today. I have been recommending you to people all over the place and will make sure I always keep your details on my computer in case some other poor soul needs you to swoop in like Superman and pick them up. Thank you again, from both of us and I look forward to continuing to be in contact with you.
This letter comes to thank you, yet I feel that is not enough. My husband, was diagnosed with dementia five years ago. The hardest thing I had to do was place my husband in a Nursing Home. To have someone with the knowledge and skills to deal with Centrelink through this process has been a lifesaver. The manner in which you executed this process, demonstrates the highest level of professionalism. Without your knowledge and skill, I would be in a far less palatable position!
Your timely assistance has saved me in excess of $250k plus ongoing expenses. As a result of your assistance I can now sleep safe in the knowledge that I am able to work and contribute to my daughters’ future. I would recommend your company, your assistance, and the depth of knowledge and skill that you have in this area to anyone. Thank you sincerely.
Please be informed that Florence aged 96 years passed away yesterday. Her finances as arranged through Affinity Aged Care gave me the opportunity to place her at an aged care facility which provided first class accommodation and care.
My thanks to you, Amanda and Rob for the guidance through the maze of aged care financing.
Dear Don, Thank you and your staff member Danni very much for your efforts to obtain the hoped for results for Carmel and myself. It is clear that a lot of persistence is needed for this work. I would be happy to recommend Affinity Aged Care to any one who may need this kind of help.
Thanks for your kind words and your assistance with Centrelink. It helps to have the assistance of someone who knows what they’re doing and what needs to be done.